Professional Summary

I am a technology consultant with 10+ years experience as a technical Information Systems Analyst. I have worked primarily in the Telecommunications vertical and also on web and mobile application technologies. Most recently I have worked in the web content syndication space where I have developed my abilities in the Professional Services role. The majority of my expertise is in delivering billing solutions in the wireless and web, video and audio teleconferencing sectors. For more information check out my LinkedIn profile or my post on How I Work.

Technical Skills

Languages: JS (JQuery, Node), Objective C, XSLT, XML, SQL, HTML, CSS
Operating Systems: OS X, Linux, Unix, Windows
Databases: MySQL, MS SQL Server, FileMaker, Access
Applications: Jira, Visio/LucidChart, Salesforce CRM, Zuora
Software Development: Xcode, Eclipse, Sequel Pro, Salesforce IDE

Soft Skills

Business Analysis: Software Implementation, Data Warehousing, Subscription Billing

Technology Consulting: Web & Email Marketing, Content Syndication, Social Media Strategy, Solution Design & Implementation, Web Technology Integration & Site Development

Professional Highlights

Lead Architect – Professional Services Custom Implementations: Responsible for Global Solution Design, Enterprise Architecture, and Implementation on a New Subscription Billing System Launch. Customer was a Fortune 500 OEM Automotive leader. They were launching Connected Vehicle Services on a new Multi-Regional Service Delivery Platform that interfaces with Zuora Subscription Billing platform. Design and Architecture involved integrations across multiple customer interaction channels, payment processing options, regional regulatory requirements (tax, finance, invoicing, etc). Led a team of multiple Solution Architects, Technical Consultants, Solution Delivery Managers, and partner resources. Project involved travel to multiple continents and countries for workshops and delivery.

Solutions Engineer – Professional Services Custom Implementations: Responsible for successful customer integration with Baynote’s products and solutions. Work closely with project stakeholders, engineers, and product managers to ensure customer implementations are scoped properly and released on-time with high quality. Responsible for configuration, customization, and integration of the Baynote product suite, and ensuring implementations are delivered with optimal performance and complete customer satisfaction. Designed an iOS SDK for integrating with our platform. Delivered multiple MVPs for Product Team to enrich the platform offerings.

Engagement Manager – Professional Services Build Out for Local Startup: Responsible for managing full life cycle of multiple fast-paced web application based projects. Worked closely with technical resources on deployment sessions. Owned customer relationships & program performance from sales handoff to launch & beyond. Identified areas for business development with customers & partners. Worked directly with engineer/developers on feature enhancements. Developed training knowledge base training materials and videos. Selected and deployed SaaS/Cloud based trouble-ticketing system. Assisted the Sales team as a technical and product expert resource during the sales process.

Lead Analyst – Billing System Implementation for a Large Telecom: Served as the lead analyst on a team responsible for requirements gathering and solution design work for a new billing system implementation globally. I was responsible for driving the solution meetings and requirements documentation for the Accounts Receivable, Credit and Collections, Debt Treatment, Reporting, and Taxing Domains. I maintained overall responsibility of the creation and ownership of the requirements and change request documentation.

Lead Analyst – Subsidiary Migrations for a Large Telecom: Served as the lead analyst on multiple successful subsidiary billing, reporting and technology integrations. This work included the gap analysis and approach design documentation for the melding of the parent and subsidiary companies. Additionally, I have led JAD sessions as part of the integration process. I understands and have executed the vision of capturing reduced cost and tighter integration by devising solutions that require hard business decisions to realize the ROI that drives the mergers.

Consultant – 4G, UMTS & IMS Deployment Planning for Multiple Large Telecoms: I have researched IMS deployment/implementation strategies for a major wireless carrier planning network upgrades in high anticipation of data stress from emerging devices. I’ve worked with Product Managers to define business, functional, and technical requirements for future wireless technologies. I’ve also worked with the technology SME’s to provide impact assessments back to Product Managers. I’ve provided expert analysis on industry best practices from around the world.